How do I know which glasses to get? And how do I know if they'll fit?
You may already know or have tried on a model that interests you. If not, we offer our a Test Drive Program. Here’s how it works: Take a look at the frames we offer, pick a couple that you think you might like. Call us so that we can determine that these are viable choices for prescription glacier glasses or any other use with your particular degree of correction. We’ll send you the final choices, try them on , take them outside, and really feel the fit. We charge a deposit for each pair of glasses, plus $10 shipping.. Once returned, your deposit portion will be credited or applied to your purchase. Your only responsibility is to return the samples by a shipper of your choice within a few weeks and in original condition. Please don’t spend a bundle on overnight etc. Keep you costs down. We can be patient.
Is there a warranty or guarantee on the glasses?
All frames have a 2 year manufacturer’s warranty and lenses have a full 1 year manufacturer’s defect warranty. Scratching will most likely occur with normal wear. We do not honor lifetime warranties, as specific products and manufacturers can cease to exist (despite their claims to immortality). Your lenses are guaranteed to meet the requirements of the prescription given to us at the time of ordering. Dr.’s errors (changes and re-do’s) are done at a 50% discount within 60 days of invoice date.
How do I know which lenses I need?
Give us a call or contact us via email. Our trained staff will discuss your personal needs to ensure that the lenses you choose will work in your situation, whether you are climbing Everest, hiking local trails or just enjoying the great outdoors!
Do you take health insurance?
We are not part of any health insurance organizations. Depending on your plan, you may be able to be reimbursed for part or all of your purchases. Most health insurance plans dictate what labs, materials and processes we use, but that’s exactly what sets our products apart! So rather than compromise on quality and performance, we are independent of any insurance companies.
Why can’t I order online?
The availability of specific frames and lenses can easily be effected by the nature of your prescription. Unlike your every day eyewear, glacier/sport glasses are often highly curved or there are limitations on base curve availability. For this reason we cannot offer a shopping cart option for placing orders. We highly recommend either a phone or email discussion with one of our specialists prior to placing your order. At that point an order can be placed by phone or online via our order form.
What is a P.D.?
P.D. stands for Pupillary Distance. This measures how far apart your eyes are. This measurement ensures that we properly center your lenses in the frames. Your Doctor may or may not have it, so you may need to call the last place that made a pair of glasses for you to get this measurement…and save the number as it should be good for life!
Have a question that isn't answered here? We're always happy to answer your questions!